Shark Matrix Plus 2-in-1 Robot Vacuum & Sonic Mop, Home Mapping, HEPA Bagless Self Empty Base with 30-Day Capacity, CleanEdge, for Pet Hair, WiFi, UR2650WS (Renewed)
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Customers say
Customers find the robotic vacuum easy to set up and appreciate its cleaning ability, particularly for cat hair, and consider it good value for money. The functionality and vacuum quality receive mixed feedback – while some say it works well, others report issues with the mopping function not working at all. The noise level and battery life also get mixed reviews, with some finding it quieter than regular vacuums while others say it's loud, and while some report no problems with battery life, others mention battery issues. The durability receives negative feedback, with several customers reporting that the main body broke off.
AI Generated from the text of customer reviews Generated from the text of customer reviews
Customers praise the robot vacuum's cleaning ability, particularly its effectiveness on carpets and floors, and its self-cleaning feature, with one customer noting it leaves wooden floors spotless.
"Wonderful vacuum does a great job cleaning. Saves me quite a bit of time and for the price you just can’t beat it."Read more
"I love it. Does a great job cleaning up cat hair and liter that gets tracked out of the box. The mopping is a nice addition but not used all the time."Read more
"…The battery time is exceptionally long, it can do my whole house, about 1500 square feet without running out of juice…."Read more
"…a small setting for it to clean that small area, but it keeps cleaning the same area instead of covering entire place that I had to personally…"Read more
15 customers mention value for money, 14 positive, 1 negative15 customers mention "Value for money"14 positive1 negative
Customers find the robotic vacuum cleaner to be a great value.
"We love our Shark. Great price, perfect condition, and one of those how did we wait this long purchases…"Read more
"Decent for the price, but has some limitations…"Read more
"…Very quiet and doesnt wake anyone up. Well worth the money!"Read more
9 customers mention ease of setup, 7 positive, 2 negative9 customers mention "Ease of setup"7 positive2 negative
Customers find the robotic vacuum easy to set up, with one mentioning that the app is user-friendly.
"…It's also easy to set up, a little noisy, but still not as loud as an upright vacuum cleaner…."Read more
"It did meet expectations just very easy to set up only thing was the dust bin would keep falling off because it not have the correct attachment to it"Read more
"Easy to setup, clean modern look, the vacuum works great, the mapping is acceptable, seems to resist getting stuck well, despite what another…"Read more
"…an error code that caused a lot of Tech Support it was not easy for my friend to set up It was just challenging…."Read more
Customers have mixed experiences with the robot vacuum's functionality: while some report it works well for vacuuming and cat hair removal, others mention it doesn't work properly.
"…It struggles with basic navigation and will not go over rugs, floor vents, or thresholds, and it barely transitions across hard floors…."Read more
"Easy to setup, clean modern look, the vacuum works great, the mapping is acceptable, seems to resist getting stuck well, despite what another…"Read more
"…But mopping won't work, also makes weird noises when mopping…."Read more
Customers have mixed opinions about the robot vacuum's performance, with some finding it excellent and noting it vacuums nicely, while others report it being defective.
"…Battery is good, cleans quite a bit before charging. Empty’s on its own, mops and vacuuming is good…."Read more
"This thing sucks. You have to replace the mop pad every ten square feet that it cleans and even then it does a terrible job…."Read more
Customers have mixed opinions about the noise level of the robotic vacuum, with some finding it quieter than regular vacuums while others say it's a little noisy.
"…It's quiet enough that my cats don't run away when it's working…."Read more
"…It is extremely loud, to the point of being disruptive…."Read more
"…It mapped out my house and works well even in corners. Very quiet and doesnt wake anyone up. Well worth the money!"Read more
"…It's also easy to set up, a little noisy, but still not as loud as an upright vacuum cleaner…."Read more
Customers have mixed experiences with the battery life of the robotic vacuum, with some reporting issues. One customer mentions it cleans quite a bit before charging, while another notes it takes an extremely long time to charge.
"…Battery life is solid — long enough to vacuum and mop our entire upstairs…."Read more
"…in front of the base trying to figure out how to dock until the battery goes dead… Buyer beware on these refurbished units. 🤬 Junk!…"Read more
"…Absolutely love this machine, love the brand. Battery is good, cleans quite a bit before charging. Empty’s on its own, mops and vacuuming is good…."Read more
"…I had ordered one a few months ago and my battery was not showing full charge, but amazon did step forward and credit me for a replacement battery…."Read more
Customers report durability issues with the vacuum cleaner, including the main body breaking off and the dust bin falling off.
"…with getting it mapped out correctly in our home and the side brush ripped off from getting caught in a carpet and had to be replaced within a month…."Read more
"The bottom wheel came out after the 1st explorer then the battery is only lasting 10 minutes then takes hours to charge can’t return the item so be…"Read more
"…It’s durable with low noise. I had no issues connecting to WiFi. My floors look so clean after using the mopping feature…."Read more
"…expectations just very easy to set up only thing was the dust bin would keep falling off because it not have the correct attachment to it"Read more
I will let you in on my secret 🤫 . We have several Great Pyrenees dogs. Which means TONS of dog hair and muddy paw prints 🐾 ! Whenever we have guest who come over, they always ask us “how can you have so many large dogs and I don’t see dog hair or paw prints?” My secret is this… I currently have two shark robot vacuum cleaners. One (purchased it refurbished) just vacuums with a 30 day storage tank. I have had that one now going on 5 years with no problems. But it is slowly dying. I purchased this one (also refurbished). And I got it for less than a price of an upright vacuum cleaner 🤯 . I also purchased an extended warranty for three years (ALWAYS buy extended warranties when you buy refurbished). So if there is any issues, it can be returned and replaced with a new one. Refurbished is always the best way to go in my opinion. I get it cheaper than brand new. And for a very inexpensive ad on, I always purchased the extended warranty. So if it does have problems, it is no problem. I get a new one. I wanted one that can mop the dog paw prints on my floors. I give it four stars because you have to fill the small tank on the vacuum cleaner itself. It is not one of the larger shark vacuum/mop cleaners with a tank as a reservoir. That is why I give it 4.5 stars instead of five. Because you have to fill that small tank that is attached to the vacuum cleaner itself. But with that in mind. I love this vacuum cleaner! Pros- It sweeps wonderfully and gets most of the dog hair. And it does a fantastic job mopping. It actually can sense the muddy paw prints and any spills new and or old on our kitchen floor. My husband is rather clumsy, sometimes when carrying his cup of coffee. And often times I will see coffee spills That have already dried because he doesn’t realize he spills his coffee. It is not loud. Definitely quieter than an upright vacuum cleaner. It is programmable so you can set it to sweep at certain times (remember I have two of the shark robot vacuum cleaners. So I program one to sweep in the morning and one to sweep in the evening time, DAILY). If you use the app for the shark robot vacuum. You can program areas you do not want the vacuum to mop. Such as rugs. You can also program no go zones. If you do not want your shark robot vacuum cleaner to clean in certain areas. The shark robot vacuum/mop has a 30 day reservoir for self emptying of the dirt. Cons- it has a small tank that you have to fill that attaches to the robot vacuum cleaner itself for mopping. You cannot program it to mop only on certain days or times. You can only program it to vacuum at certain days and times. You must manually go into the app and hit the mop button and the room you want it to go into to mop. If the mop pad is on, it has trouble docking. Because the mop pad does raise it a little higher, so it does not hit the census correctly. Therefore, you must take the mop pad off before you dock it. To me that is not really a problem or issue because I don’t like to leave a wet mop pad sitting in the dock area anyways. When my old shark vacuum cleaner does die. I will definitely purchase another refurbished one. Refurbished is the way to go. Why pay full price when you can get one that is certified for less than an upright vacuum cleaner 👍😁👍. Purchase the extended warranty so if you do have problems with the refurbished vacuum cleaner. It is easily replaced With a new one or new parts will be sent to you.
I'm not a lazy person, but using a robot to multitask household chores certainly saves a lot of time for doing laundry and all that fun stuff. Vacuuming is no big deal but mopping the floors is a real pain. I had a robot years ago that I was satisfied with, but that didn't come close to what this little robot (Benji 2) can do. It vacuums, mops and can do them both at the same time. The battery time is exceptionally long, it can do my whole house, about 1500 square feet without running out of juice. It's quiet enough that my cats don't run away when it's working. What's in the literature is right, it maps your house so you can select each room individually or do the entire house. It rarely gets stuck because the wheels are sturdy and the on-board radar steers clear of obstacles. It's strong enough to go over the tracks of sliding glass doors. Oh, I didn't mention the self-cleaning feature, when the robot docks it hooks up to a suction port and pulls out the debris that was picked up. Works great on cat hair! I could go on about it but suffice it to say that I'm very happy, with this purchase. I bought a renewed (refurbished) one and it was obvious that it had never been used. And, just in case, I also bought an extended warranty. Great way to get a very expensive item at a very reduced price and still have the assurance that it it breaks it's covered. The only negative I have is that the instructions provided by Shark are very poor, but don't get frustrated, take your time setting it up, contact Shark if necessary. It's worth the time.
Listed as "excellent" and fully functional. Arrived with a damaged/broken mop head. Unit is defective. It goes in circles in front of the base trying to figure out how to dock until the battery goes dead… Buyer beware on these refurbished units. 🤬 Junk! Seller has been no help! Amazon is no help either. Very very disappointed.
Listed as "excellent" and fully functional. Arrived with a damaged/broken mop head. Unit is defective. It goes in circles in front of the base trying to figure out how to dock until the battery goes dead… Buyer beware on these refurbished units. 🤬 Junk! Seller has been no help! Amazon is no help either. Very very disappointed.
I've wanted a robot vacuum for a long time, but wasn't ready to make the investment and didn't want to get a cheap one just to have it. I found this one refurbished, so I went for it. It has *changed my life.* Clean floors make the whole place feel cleaner, but it's one of my least favorite cleaning tasks — now I clean my floors twice a week, and my home has honestly never felt cleaner.
It vacuums better than it mops, in my opinion, and it's certainly not designed for huge spills or tough dirt, but it manages long hair and cat fur very well. It has three power settings for the vacuum. The highest is definitely loud, but still a lot quieter than my regular vacuum. On its lowest setting, I occasionally have to check and make sure it's still running because it's so quiet.
I had never used a robot vacuum before, so I had a lot to learn and get used to with this one. The map it makes looks weird in the app, but you can trust that the vacuum knows what its doing. If you watch it while it's working, you'll think it's broken because it looks like it misses dirt and then moves to a different part of the room — but again, just trust it to get the job done, because it will.
I might have missed some instructional material from the packaging because it was refurbished, so it took me a while to figure out how to set it up properly and how to use it right — I didn't realize you have to take the mop pad off if you want it to only vacuum, for example. I had to look up quite a bit but now I feel confident in it.
The on-board dirt bin is pretty small. It always has to go empty the bin when it's about 80% done with my one-bedroom apartment. I don't really mind that, but I do wish the app would tell you what it's doing instead of just "returning to dock." That was very confusing the first couple of times because I thought it was ending the cleaning cycle with one room left to go. Luckily it comes back out and starts right where it left off after it empties the bin.
Likewise, the mop liquid container is small, and I have to refill it mid-mop. Again, I wish it were more communicative about what's happening, but the small containers don't make me drop the rating.
Overall: This is great if you want a robot vacuum with a deep discount. You won't regret the purchase, especially at this price.
Product Summary: Shark Matrix Plus 2-in-1 Robot Vacuum & Sonic Mop, Home Mapping, HEPA Bagless Self Empty Base with 30-Day Capacity, CleanEdge, for Pet Hair, WiFi, UR2650WS (Renewed)
From Amazon Renewed INCREDIBLE SUCTION AND SONIC MOPPING: First, it’s an ultra-powerful whole home vacuum on carpets and floors that empties its own dustbin. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time. NO SPOTS MISSED: With Matrix Clean, the robotic vacuum cleans in a precision matrix grid taking multiple passes over dirt and debris delivering 30% better carpet cleaning*(*vs. RV2610WD single pass tested on level loop sand). CLEANS EDGES & CORNERS: CleanEdge Detect uses blasts of air and corner recognition to remove debris from edges and corners pulling the debris into the cleaning path for 50% better edge cleaning* (*vs RV2610WD with CleanEdge turned off). HEPA FILTRATION & ANTI ALLERGEN SEAL: True HEPA filtration captures and traps 99.97%* of dust and allergens (*down to .3 microns) in the base. IT EMPTIES & CHARGES ITSELF: Holds up to 30 days of dirt and debris. The bagless base doesn’t require any additional purchase of disposal bags, and with Recharge & Resume, robot automatically will recharge and pick up cleaning where it left off. TACKLE STUCK ON STAINS: Sonic Mopping scrubs hard floors 100x per minute and for extra deep cleaning initiate Matrix Mop in the app to get 50% better stain cleaning in targeted zones (vs. RV2001WD, modified IEC 62885-6). SELF-CLEANING BRUSHROLL: Digs deep into carpets and directly engages hardwood floors pulling up debris, hair, and dirt from all surfaces in your home – engineered to pick up more hair and is anti-hair wrap. PRECISION HOME MAPPING: 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day or night, adapting to everyday changes in the home. PERFECT FOR HOMES WITH PETS: With powerful suction, sonic mopping, and Shark’s self-cleaning brushroll, the robot picks up pet hair and eliminates stuck-on pet messes with ease. WHAT’S INCLUDED: Shark Matrix Plus 2-in-1 Robot, HEPA Self-Empty Base, 1 Filter, 1 Side Brush, 2 Microfiber Reusable Mopping Pads, Sample-Size VACMOP Cleaning Solution.
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